• These terms may have changed since you last reviewed them

    Where to find information about us and our Digital Content and Premium Digital Content

    You can find everything you need to know about us, On-Form Movement and Mind Ltd (On-Form), our Digital Content, which is digital content available for free on our website (Digital Content) and our Premium Digital Content, which is premium digital content, only available to you when you subscribe with us (Premium Digital Content). We also confirm the key information to you in writing after you subscribe with us either by email or in your online account. These terms will also apply when you subscribe with us for Premium Digital Content.

    We don't give business customers all the same rights as consumers

    Business customers have different rights, for example, where there is a problem with any of our Digital Content/Premium Digital Content we don't compensate them in the same way for losses caused by us or any of our Digital Content/Premium Digital Content. Where a term applies just to businesses or just to consumers, this is clearly stated. You are a business customer if you are using our Digital Content/Premium Digital Content wholly or mainly for use in connection with your trade, business, craft or profession, even if you are an individual.

    When you buy from us you are agreeing that:

    • We reserve all rights to our Digital Content and Premium Digital Content.

    • We only accept your subscription when we've checked them.

    • Sometimes we reject your subscription.

    • We charge interest on late payments.

    • We pass on increases in VAT.

    • We're not responsible for delays outside our control.

    • If you are a consumer and you subscribed to us online, you have a legal right to change your mind.

    • You can end an on-going subscription (find out how).

    • You have rights if there is something wrong with our Digital Content and/or Premium Digital Content.

    • We can change Digital Content and/or Premium Digital Content and these terms.

    • We can suspend supply (and you have rights if we do).

    • We can withdraw Digital Content and/or Premium Digital Content.

    • We can end our contract with you.

    • We don't compensate you for all losses caused by us or our Digital Content and/or Premium Digital Content.

    • We use your personal data as set out in our Privacy Notice.

    • You have several options for resolving disputes with us.

    • Other important terms apply to our contract.

    If you are a business customer this is our entire contract with you

    If you are a business customer these terms constitute the entire contract between us in relation to your purchase. You acknowledge that you have not relied on any statement, promise, representation, assurance or warranty made or given by us or on our behalf which is not set out in these terms and that you have no claim for innocent or negligent misrepresentation or negligent misstatement based on any statement in this contract.

    We reserve all rights to our Digital Content and Premium Digital Content

    Access and Use of the website. Subject to, and in accordance with, these terms, we permit you to access and make personal use of the website. We reserve all rights not expressly granted to you hereunder. Your authorisation to access and view our Digital Content and/or Premium Digital Content is automatically revoked if you breach any of these terms. We reserve the right to revoke your authorisation to access or use our website or Digital Content and/or Premium Digital Content at any time for any reason.

    Intellectual Property Rights. Except as expressly provided for in the non-exclusive license contained in in these terms, we expressly reserve all right, title, and interest in and to the Digital Content and Premium Digital Content, including any copyright, patent, or trademark or all other intellectual property rights, pertaining thereto.

    Licenses. You may have access to our Premium Digital Content by purchasing a fee-based subscription with us. Subject to, and in accordance with, these terms, and conditioned upon proper payment (and continued payment for the Premium Digital Content), we grant to you, and you accept from us, a non-exclusive and non-transferable limited license to access and use the Premium Digital Content as described herein. We reserve all rights not expressly granted to you hereunder. This license is automatically terminated if you breach any of these terms.

    Payment. Your access to and view the Premium Digital Content is conditioned upon your recurring payment to us for a subscription to access and view the Premium Digital Content. If you fail to make the required payments to us, your subscription period ends, your license to access the Premium Digital Content is automatically terminated.

    Personal Use. You may only use the Digital Content and Premium Digital Content for your own personal use and in accordance with these terms.

    Prohibitions and Copyright. Our Digital Content and Premium Digital Content are protected by domestic and international copyright laws, whether registered or unregistered, you are therefore prohibited from giving away, email, sell, auction, or otherwise distribute copies, whether in digital or physical format. No part of the Digital Content or Premium Digital Content, or the related files may be reproduced or transmitted in any form, by any means (electronic, emailing, recording, or otherwise) except to the extent permitted in these terms, expressly by us, or at law.

    You must not do, or permit others to do, any of the following: (a) modify the Digital Content or Premium Digital Content in any way, except as expressly permitted in these terms; (b) remove or modify our copyright notices, trademark, logo, legend or other notice of ownership from any originals or copies of the Digital Content or Premium Digital Content; or (c) rent, lease, distribute (or redistribute), provide or otherwise make available any Digital Content or Premium Digital Content, in any form, to any third party. In addition, You will not violate or attempt to violate the security of our networks or servers, including (a) accessing data not intended for you or log into a server or account which you are not authorized to access; (b) attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper written request and authorisation; or (c) attempting to interfere with service to any user, host or network, including by means of submitting a virus, overloading, flooding, spamming, mail bombing or crashing.

    Disclaimers. Digital Content and Premium Digital Content are provided "AS IS." We do not represent or warrant and expressly disclaim any warranty that (a) your computer or device has the specifications to support the Digital Content and/or Premium Digital Content; (b) any information contained in the Digital Content or Premium Digital Content will be accurate, (c) Digital Content or Premium Digital Content will be error-free or accessible at all times, (iv) defects will be corrected, (v) Digital Content or Premium Digital Content or the server that makes it available, are free of viruses or other harmful component, or (vi) the use or the results of the use of the Digital Content or Premium Digital Content will be correct, accurate, timely, or otherwise reliable.

    Following our instructions on our Digital Content or Premium Digital Content can be physically challenging and carries with it risks that we cannot entirely eliminate. These include the risk of personal injury, including but not limited to cardiorespiratory issues, risk of pulling, straining, spraining muscles, tears, exacerbating old injuries or nerve related issues such as sciatica or any unknown issues that maybe present but not presenting, developing tendonitis type injuries based on repetitive motions e.g. knee and wrist soreness due to a lot of ground movement while supporting body weight.

    You must therefore:

    • Act responsibly and sensibly at all times;

    • Ensure that you are fit to participate;

    • Ensure that you only increase load and intensity within safe ranges;

    • Not participate if you are pregnant or under the influence of alcohol or non-prescription drugs; and

    • Follow any safety warnings or instructions given to you by us in any of our Digital Content or Premium Digital Content.

    We are not qualified to express an opinion that that you are fit to safely participate. You must obtain professional or specialist advice from your doctor before participating.

    In the absence of any negligence or other breach by us, participating in our exercises via our Digital Content or Premium Digital Content is entirely at your risk.

    On-Form’s Digital Content and/or Premium Digital Content will include content relating to mind, mental wellbeing and mental skills on other concepts that we may introduce to you. It is therefore important to note that our Digital Content and/or Premium Digital Content provides general information only and is not a substitute for professional medical advice, diagnosis or treatment. On-Form is not a mental health expert or medical advisor and you should seek professional or special advice from a licensed professional before using our services or accessing our Digital Content or Premium Digital Content, especially in cases of severe mental health issues.

    If you experience any mental health issues please contact your local healthcare provider or emergency service immediately. You acknowledge and agree that use of our services or our Digital Content and/or Premium Digital Content does not establish a therapist-client relationship, and the result of our services may vary based on individual circumstances.

    Maintenance or Support. We are not under any obligation to provide maintenance or support for the Digital Content or Premium Digital Content. We may provide maintenance or support for the Digital Content or Premium Digital Content at our own sole discretion.

    Device and network Limitations and Disclaimers. While we attempt to provide all Digital Content to all users and Premium Digital Content to our subscribed users, use of the Digital Content to all users and/or Premium Digital Content in the case of our subscribed users may be limited for some or all users due to conditions outside of our control. As a result, not all advertised features may be available to you at all times. Some of these conditions include, but are not limited to, the following: Your mobile device or your network may limit the features available to you. Your data plan may limit your use of the Digital Content and/or Premium Digital Content. Your WIFI signal and/or data signal may make access to the Digital Content and/or Premium Digital Content some of its feature intermittent or unavailable. The Digital Content and/or Premium Digital Content may not be available in some geographic locations.

    We are not liable, and expressly disclaim any representations or warranties, regarding access to the Digital Content and/or Premium Digital Content or its services or features through a particular network, or plan, on a particular device, or in a particular location. We do not guarantee that our website, Digital Content and/or Premium Digital Content will always be accessible or available. You are solely responsible for any costs you incur to access the Digital Content and/or Premium Digital Content through your mobile device.

    We only accept orders when we've checked them.

    We contact you to confirm we've received your order to subscribe to become a member of On-Form and then we contact you again to confirm we've accepted your subscription.

    Sometimes we reject your subscription.

    Sometimes we reject your subscription with us, for example, because we can't verify your age (where the Digital Content and/or Premium Digital Content is age-restricted), or because the subscription fee has been mispriced by us. When this happens, we let you know as soon as possible and refund any sums you have paid.

    If you are a business customer you have no set-off rights. If you are a business customer you must pay all amounts due to us under these terms in full without any set-off, counterclaim, deduction or withholding (other than any deduction or withholding of tax as required by law).

    We charge interest on late payments.

    If we're unable to collect any payment you owe us we charge interest on the overdue amount at the rate of 3% a year above the Bank of England base rate from time to time. This interest accrues on a daily basis from the due date until the date of actual payment of the overdue amount, whether before or after judgment. You pay us the interest together with any overdue amount.

    We pass on increases in VAT.

    If the rate of VAT changes between your subscription date and the date your subscription begins, we adjust the rate of VAT that you pay, unless you have already paid in full before the change in the rate of VAT takes effect.

    We're not responsible for delays outside our control.

    If our supply of any Digital Content and/or Premium Digital Content is delayed by an event outside our control, we contact you as soon as possible to let you know and do what we can to reduce the delay. As long as we do this, we won't compensate you for the delay, but if the delay is likely to be substantial you can contact our Customer Service Team: onformmovement@gmail.com to end the contract and receive a refund for any of our Premium Digital Content you have paid for in advance, but not received.

    You have a right to change your mind.

    If you are a consumer, for most of our subscriptions, you have a legal right to change your mind before accessing or downloading the Premium Digital Content. If you are a business, you have a contractual right to change your mind. You have 14 days after the date we confirm your subscription to change your mind about a purchase, but you lose this right when you start to download or stream the Premium Digital Content.

    The deadline for changing your mind.

    If you change your mind about your subscription with us, you must let us know no later than 14 days after the day we confirm we have accepted your subscription, although you can't change your mind about your subscription once we have started providing it.

    How to let us know. To let us know you want to change your mind, contact our Customer Service Team: onformmovement@gmail.com.

    When and how we refund you. If our Premium Digital Content has not been made available in accordance with our terms, we refund you as soon as possible and within 14 days of you telling us that the Premium Digital has not been made available or that you've changed your mind. We refund you by the method you used for payment. We don't charge a fee for the refund.

    You can end your contract with us (find out how)

    We tell you when and how you can end an on-going subscription with us for example, for a subscription to Premium Digital Content during the subscription process and we confirm this information to you in writing after we've accepted your subscription. If you have any questions, please contact our Customer Service Team: onformmovement@gmail.com.

    You have rights if there is something wrong with our Premium Digital Content

    We can change Digital Content and/or Premium Digital Content and these terms

    If you think there is something wrong with our Digital Content and/or Premium Digital Content, you must contact our Customer Service Team: onformmovement@gmail.com.

    Your rights and remedies if you are a consumer. Your legal rights are summarised below. These are subject to certain exceptions. For detailed information please visit the Citizens Advice website www.citizensadvice.org.uk. Remember too that You have several options for resolving disputes with us.

    Summary of your key legal rights

    If our Digital Content and/or Premium Digital Content is, for example sport specific rehabilitation videos, the Consumer Rights Act 2015 says Digital Content and/or Premium Digital Content must be as described, fit for purpose and of satisfactory quality:

    If our Digital Content and/or Premium Digital Content is faulty, we will repair or replace the Digital Content and/or Premium Digital Content.

    If the fault can't be fixed, or if it hasn't been fixed within a reasonable time and without significant inconvenience, you can get some or all of your money back.

    If you can show the fault has damaged your device and we haven't used reasonable care and skill, you may be entitled to a repair or compensation

    Your rights if you are a business. We warrant that on subscription, and for a period of 12 months from the date of your subscription (warranty period), any Digital Content and/or Premium Digital Content shall:

    • conform in all material respects with their description and any relevant specification;

    • be free from material defects in design, material and workmanship;

    • be of satisfactory quality (within meaning of the Sale of Goods Act 1979; and

    • be fit for any purpose held out by us.

    Your remedies if you are a business. Unless an exception applies (see Exceptions to business customers' warranty) if:

    • you give us notice in writing during the warranty period within a reasonable time of discovery that our Digital Content and/or Premium Digital Content does not comply with the business customer warranty (see

      Your rights if you are a consumer

      );

    • we are given a reasonable opportunity of examining our Digital Content and/or Premium Digital Content; and

    we shall, at our option, repair or replace the defective Digital Content and/or Premium Digital Content or refund the price of your subscription with us in full and this will be your only remedy for breach of the warranty. These terms shall apply to any repaired or replacement Digital Content and/or Premium Digital Content supplied by us.

    Exceptions to business customers' warranty. We will not be liable for our Digital Content and/or Premium Digital Content's failure to comply with the business customer warranty (see Your rights if you are a business) if:

    • you make any further use of such Digital Content and/or Premium Digital Content after telling us it is non-compliant;

    • the defect arises because you failed to follow our oral or written instructions as to the storage, installation, commissioning, use or maintenance of the Digital Content and/or Premium Digital Content or (if there are none) good trade practice;

    • the defect arises because we followed any specification supplied by you;

    • you alter or repair the Digital Content and/or Premium Digital Content without our written consent; or

    • the defect arises because of fair wear and tear, willful damage, negligence, or abnormal working conditions.

    We can change the Digital Content and/or Premium Digital Content and these terms

    Changes we can always make. We can always change Digital Content and/or Premium Digital Content:

    • to reflect changes in relevant laws and regulatory requirements;

    • to make minor technical adjustments and improvements. These are changes that don't affect your use of the; and

    • to update Digital Content and/or Premium Digital Content, provided that the Digital Content and/or Premium Digital Content always matches the description of it that we provided to you before you subscribed with us. We might ask you to install these updates.

    Changes we can only make if we give you notice and an option to terminate. We can also make changes to the Digital Content and/or Premium Digital Content or these terms, but if we do so we'll notify you and you can then contact our Customer Service Team: onformmovement@gmail.com to end the contract before the change takes effect and receive a refund for any Digital Content and/or Premium Digital Content you've paid for in advance but won't receive.

    We can suspend supply (and you have rights if we do)

    We can suspend the supply of our Digital Content and/or Premium Digital Content. We do this to:

    • deal with technical problems or make minor technical changes;

    • update the Digital Content and/or Premium Digital Content to reflect changes in relevant laws and regulatory requirements; or

    • make changes to the Digital Content and/or Premium Digital Content (see We can change Digital Content and/or Premium Digital Content and these terms).

    We let you know, may adjust the price and may allow you to terminate. We contact you in advance to tell you we're suspending supply, unless the problem is urgent or an emergency. If we suspend the Digital Content and/or Premium Digital Content, we adjust the price so you don't pay for it while if its suspended.

    We can withdraw Digital Content and/or Premium Digital Content

    We can stop providing Digital Content and Premium Digital Content if you are subscribed with us for Premium Digital Content. We let you know at least 28 days in advance for Premium Digital Content which won't be provided.

    We can end our contract with you

    We can end our contract with you for a when you are under a subscription with us and claim any compensation due to us (including enforcement costs) if

    • you don't make any payment to us when it's due and you still don't make payment within 28 days of our reminding you that payment is due;

    • if you violate any of these Terms

    We don't compensate you for all losses caused by us or our Digital Content and/or Premium Digital Content

    Our liability to consumers. We're responsible for losses you suffer caused by us breaking this contract unless the loss is:

    • Unexpected. It was not obvious that it would happen and nothing you said to us before we accepted your subscription meant we should have expected it (so, in the law, the loss was unforeseeable).

    • Caused by a delaying event outside our control. As long as we have taken the steps set out in the section We're not responsible for delays outside our control.

    • Avoidable. Something you could have avoided by taking reasonable action. For example, damage to your own device by using our Digital Content and/or Premium Digital Content (see Device and Wireless Carrier Limitations and Disclaimers) that we supplied and which you could have avoided by following our advice to apply a free update or by correctly following the installation instructions or having the minimum system requirements advised by us.

    • A business loss. Our liability for any loss you suffer in connection with your trade, business, craft or profession is limited (as described in Your rights if you are a business).

    Our liability to businesses. If you're a business, then, except in respect of the losses described in Losses we never limit or exclude:

    • we shall not be liable to you, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss of profit, or any indirect or consequential loss arising under or in connection with any contract between us; and

    • our total liability to you for all other losses arising under or in connection with any contract between us, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, shall be limited to the total fees paid during the last 12 months preceding the date the claim arose.

    Losses we never limit or exclude. Nothing in these terms shall limit or exclude our liability for:

    • death or personal injury caused by our negligence, or the negligence of our employees, agents or subcontractors (as applicable);

    • fraud or fraudulent misrepresentation;

    • breach of the terms implied by section 12 of the Sale of Goods Act 1979 or section 2 of the Supply of Goods and Services Act 1982; or

    • defective Digital Content and/or Premium Digital Content under the Consumer Protection Act 1987; or

    • any matter in respect of which it would be unlawful for us to exclude or restrict liability.

    We use your personal data as set out in our Privacy Notice

    How we use any personal data you give us is set out in our Privacy Notice: https://www.onformmovement.co.uk/tcs

    You have several options for resolving disputes with us

    Our complaints policy. Our Customer Service Team: onformmovement@gmail.com.

    Resolving disputes without going to court Alternative dispute resolution is an optional process where an independent body considers the facts of a dispute and seeks to resolve it, without you having to go to court.

    You can go to court. These terms are governed by English law. If you are a consumer then, wherever you live, you can bring claims against us in the English courts and if you live in Wales, Scotland or Northern Ireland, you can also bring claims against us in the courts of the country you live in. If you are a consumer, we can claim against you in the courts of the country you live in. If you are a business, you irrevocably agree to submit all disputes arising out of or in connection with our contract with you to the exclusive jurisdiction of the English courts.

    Other important terms apply to our contract

    We can transfer our contract with you, so that a different organisation is responsible for supplying the Digital Content and/or Premium Digital Content. We'll tell you in writing if this happens and if you are a consumer we'll ensure that the transfer won't affect your rights under the contract. If you're a consumer and you're unhappy with the transfer you can contact our Customer Service Team: onformmovement@gmail.com to end the contract within 28 days of us telling you about it and we will refund you any payments you've made in advance for Premium Digital Content not provided as part of your contract with us.

    Nobody else has any rights under this contract. This contract is between you and us. Nobody else can enforce it and neither of us will need to ask anybody else to sign-off on ending or changing it.

    If a court invalidates some of this contract, the rest of it will still apply. If a court or other authority decides that some of these terms are unlawful, the rest will continue to apply.

    Even if we delay in enforcing this contract, we can still enforce it later. We might not immediately chase you for not doing something (like paying) or for doing something you're not allowed to, but that doesn’t mean we can't do it later.

  • Introduction

    PRIVACY POLICY

    This privacy policy sets out how On-Form Movement and Mind Ltd (On-Form) uses and protects your personal data. This privacy policy is provided in a layered format so you can click through to the specific areas set out below. Alternatively, you can download a copy of the policy here: [https://www.onformmovement.co.uk/tcs].

    1. IMPORTANT INFORMATION AND WHO WE ARE (paragraph 1)

    2. TYPES OF PERSONAL DATA WE COLLECT ABOUT YOU (paragraph 2)

    3. HOW IS YOUR PERSONAL DATA COLLECTED? (paragraph 3)

    4. HOW WE USE YOUR PERSONAL DATA (paragraph 4)

    5. DISCLOSURES OF YOUR PERSONAL DATA (paragraph 5)

    6. INTERNATIONAL TRANSFERS (paragraph 6)

    7. DATA SECURITY (paragraph 7)

    8. DATA RETENTION (paragraph 8)

    9. YOUR LEGAL RIGHTS (paragraph 9)

    10. CONTACT DETAILS (paragraph 10)

    11. COMPLAINTS (paragraph 11)

    12. CHANGES TO THE PRIVACY POLICY AND YOUR DUTY TO INFORM US OF CHANGES (paragraph 12)

    13. THIRD PARTY LINKS (paragraph 13)

    1. Important information and who we are

    Privacy policy

    This privacy policy gives you information about how On-form collects and uses your personal data through your use of this website, including any data you may provide when you register with us, sign up to our newsletter, subscribe to us, take part in a competition.

    This website is not intended for children and we do not knowingly collect data relating to children.

    Controller

    On-Form is the controller and responsible for your personal data (collectively referred to as On-Form, "we", "us" or "our" in this privacy policy).

    We have appointed a data protection manager (DPM) who is responsible for overseeing questions in relation to this privacy policy. If you have any questions about this privacy policy, including any requests to exercise your legal rights (paragraph 9), please contact us using the information set out in the contact details section (paragraph 10).

    1. The types of personal data we collect about you

    Personal data means any information about an individual from which that person can be identified.

    We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

    • Identity Data includes first name, last name, any previous names, username or similar identifier, title, date of birth and gender.

    • Contact Data includes billing address, email address and telephone numbers.

    • Financial Data includes bank account and payment card details.

    • Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.

    • Technical Data includes internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, device ID and other technology on the devices you use to access this website.

    • Profile Data includes your username and password, purchases or subscriptions made by you, your interests, preferences, feedback and survey responses.

    • Usage Data includes information about how you interact with and use our website, products and services.

    • Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences.

    We also collect, use and share aggregated data such as statistical or demographic data which is not personal data as it does not directly (or indirectly) reveal your identity. For example, we may aggregate individuals' Usage Data to calculate the percentage of users accessing a specific website feature in order to analyse general trends in how users are interacting with our website to help improve the website and our service offering.

    1. How is your personal data collected?

    We use different methods to collect data from and about you including through:

    • Your interactions with us. You may give us your personal data by filling in online forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:

    • create an account on our website;

    • subscribe to our membership;

    • request marketing to be sent to you;

    • enter a competition, promotion or survey; or

    • give us feedback or contact us.

    • Automated technologies or interactions. As you interact with our website, we will automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies. We may also receive Technical Data about you if you visit other websites employing our cookies. Please see our cookie policy [https://www.onformmovement.co.uk/tcs] for further details.

    1. How we use your personal data

    Legal basis

    The law requires us to have a legal basis for collecting and using your personal data. We rely on one or more of the following legal bases:

    • Performance of a contract with you: Where we need to perform the contract we are about to enter into or have entered into with you.

    • Legitimate interests: We may use your personal data where it is necessary to conduct our business and pursue our legitimate interests, for example to prevent fraud and enable us to give you the best and most secure customer experience. We make sure we consider and balance any potential impact on you and your rights (both positive and negative) before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law).

    • Legal obligation: We may use your personal data where it is necessary for compliance with a legal obligation that we are subject to. We will identify the relevant legal obligation when we rely on this legal basis.

    • Consent: We rely on consent only where we have obtained your active agreement to use your personal data for a specified purpose, for example if you subscribe to an email newsletter.

    Purposes for which we will use your personal data

    We have set out below, in a table format, a description of all the ways we plan to use the various categories of your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.

    Purpose/Use

    Type of data

    Legal basis

    To register you as a new customer

    (a) Identity

    (b) Contact

    Performance of a contract with you

    To process your subscription with us including:

    (a) Manage payments, fees and charges

    (b) Collect and recover money owed to us

    (a) Identity

    (b) Contact

    (c) Financial

    (d) Transaction

    (e) Marketing and Communications

    (a) Performance of a contract with you

    (b) Necessary for our legitimate interests (to recover debts due to us)

    To manage our relationship with you which will include:

    (a) Notifying you about changes to our terms or privacy policy

    (b) Dealing with your requests, complaints and queries

    (a) Identity

    (b) Contact

    (c) Profile

    (d) Marketing and Communications

    (a) Performance of a contract with you

    (b) Necessary to comply with a legal obligation

    (c) Necessary for our legitimate interests (to keep our records updated and manage our relationship with you)

    To enable you to partake in a prize draw, competition or complete a survey

    (a) Identity

    (b) Contact

    (c) Profile

    (d) Usage

    (e) Marketing and Communications

    (a) Performance of a contract with you

    (b) Necessary for our legitimate interests (to study how customers use our products/services, to develop them and grow our business)

    To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)

    (a) Identity

    (b) Contact

    (c) Technical

    (a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise)

    (b) Necessary to comply with a legal obligation

    To deliver relevant website content and online advertisements to you and measure or understand the effectiveness of the advertising we serve to you

    (a) Identity

    (b) Contact

    (c) Profile

    (d) Usage

    (e) Marketing and Communications

    (f) Technical

    Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy)

    To use data analytics to improve our website, products/services, customer relationships and experiences and to measure the effectiveness of our communications and marketing

    (a) Technical

    (b) Usage

    Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)

    To send you relevant marketing communications and make personalised suggestions and recommendations to you about goods or services that may be of interest to you based on your Profile Data

    (a) Identity

    (b) Contact

    (c) Technical

    (d) Usage

    (e) Profile

    (f) Marketing and Communications

    Consent, having obtained your prior consent to receiving direct marketing communications

    To provide you with the digital content tailored to your requirements

    (a) Identity

    (b) Usage

    (c) Profile

    (d) Technical

    (a) Performance of a contract with you

    (b) Necessary for our legitimate interests (to study how customers use our products/services, to develop them and grow our business)

    To carry out market research through your voluntary participation in surveys

    Necessary for our legitimate interests (to study how customers use our products/services and to help us improve and develop our products and services).

    Our website host, SquareSpace, will be responsible for processing your Personal Data as and when you provide Personal Data via our website i.e. by subscribing with us.

    (a) Identity

    (b) Contact

    (c) Profile

    (d) Usage

    (e) Marketing and Communications

    (a) Performance of a contract with you

    (b) Necessary for our legitimate interests (to recover debts due to us)

    Direct marketing

    During the registration process on our website when your personal data is collected, you will be asked to indicate your preferences for receiving direct marketing communications from On-Form via email

    We may also analyse your Identity, Contact, Technical, Usage and Profile Data to form a view which digital content may be of interest to you so that we can then send you relevant marketing communications.

    Third-party marketing

    We will get your express consent before we share your personal data with any third party for their own direct marketing purposes.

    Opting out of marketing

    You can ask to stop sending you marketing communications at any time by logging into the website by contacting us.

    If you opt out of receiving marketing communications, you will still receive digital content -related communications that are essential for administrative or customer service purposes for example relating to your subscription confirmations for our digital content warranty registration, appointment reminders, updates to our Terms and Conditions, checking that your contact details are correct.

    Cookies

    For more information about the cookies we use and how to change your cookie preferences, please see [https://www.onformmovement.co.uk/tcs].

    1. Disclosures of your personal data

    We may share your personal data where necessary with the parties set out below for the purposes set out in the table Purposes for which we will use your personal data above.

    • External Third Parties as set out below:

    1. Our website host, SquareSpace.

    • Third parties to whom we may choose to sell, transfer or merge parts of our business or our assets. Alternatively, we may seek to acquire other businesses or merge with them. If a change happens to our business, then the new owners may use your personal data in the same way as set out in this privacy policy.

    We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.

    1. International transfers

    We do not transfer your personal data outside the UK.

    1. Data security

    We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.

    We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

    1. Data retention

    How long will you use my personal data for?

    We will only retain your personal data for as long as reasonably necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, regulatory, tax, accounting or reporting requirements. We may retain your personal data for a longer period in the event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.

    To determine the appropriate retention period for personal data, we consider the amount, nature and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal, regulatory, tax, accounting or other requirements.

    By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes.

    In some circumstances you can ask us to delete your data: see paragraph 9 below for further information.

    In some circumstances we will anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

    1. Your legal rights

    You have a number of rights under data protection laws in relation to your personal data.

    You have the right to:

    • Request access to your personal data (commonly known as a "subject access request"). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.

    • Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.

    • Request erasure of your personal data in certain circumstances. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

    • Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) as the legal basis for that particular use of your data (including carrying out profiling based on our legitimate interests). In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your right to object.

    • You also have the absolute right to object any time to the processing of your personal data for direct marketing purposes (see OPTING OUT OF MARKETING in paragraph 4 for details of how to object to receiving direct marketing communications).

    • Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.

    • Withdraw consent at any time where we are relying on consent to process your personal data (see the table in section 4 for details of when we rely on your consent as the legal basis for using your data). However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

    • Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in one of the following scenarios:

    • If you want us to establish the data's accuracy;

    • Where our use of the data is unlawful but you do not want us to erase it;

    • Where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or

    • You have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.

    If you wish to exercise any of the rights set out above, please contact us.

    No fee usually required

    You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.

    What we may need from you

    We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

    Time limit to respond

    We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

    1. Contact details

    If you have any questions about this privacy policy or about the use of your personal data or you want to exercise your privacy rights, please contact us in the following ways:

    1. Complaints

    You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK regulator for data protection issues (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.

    1. Changes to the privacy policy and your duty to inform us of changes

    We keep our privacy policy under regular review. This version was last updated on 25 June 2024. Historic versions can be obtained by contacting us.

    It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us, for example a new address or email address.

    1. Third-party links

    This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy policy of every website you visit.

  • Privacy notice

    On-Form Movement and Mind Ltd is the controller responsible for your personal data. We collect and process your personal data when you visit our website, subscribe with us and/or provide the information requested on this form and/or sign up for a newsletter and/or enter a competition.

    This privacy notice provides information on how we collect and process your personal data when you visit our website.

    Our website privacy policy contains more detailed information about our data processing (including about data security, data retention and lawful processing bases) and you should read that in conjunction with this privacy notice. See [https://www.onformmovement.co.uk/tcs].

    The data we collect about you

    We may collect, use, store and transfer different kinds of personal data about you as follows:

    • Identity Data.

    • Contact Data.

    • Financial Data.

    • Transaction Data.

    • Technical Data.

    • Profile Data.

    • Usage Data.

    • Marketing and Communications Data.

    We explain these categories of data here.

    We use different methods to collect data about you, which are explained here.

    How we use your personal data

    We will only use your personal data for the purpose for which we collected it which includes the following:

    • To register you as a new customer.

    • To deliver our subscription services to you once you have subscribed with us.

    • To manage your relationship with us.

    • To enable you to participate in a prize draw, competition or complete a survey.

    • To improve our website, marketing or customer relationships.

    • To recommend digital content which may be of interest to you.

    • To provide you with digital content tailed to your requirements.

    How we share your personal data

    We may share your personal data with external third parties. More detail can be found here.

    International transfers

    We may transfer, store and process your personal data outside the UK. More detail can be found here.

    Your legal rights

    For details of your rights under data protection laws, including the right to receive a copy of the personal data we hold about you and the right to make a complaint at any time to the Information Commissioner's Office, the UK regulator for data protection issues (www.ico.org.uk), please see here.

    Contact details

    We have appointed a data privacy manager (DPM). If you have any questions about this privacy notice or our data protection practices please contact the DPM. Our contact details are: onformmovement@gmail.com.

  • Cookies Policy

    Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

    A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive.

    We use the following cookies:

    • Strictly necessary cookies. These are cookies that are required for the operation of our website. These essential cookies are always enabled because our website won’t work properly without them. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services. You can switch off these cookies in your browser settings but you may then not be able to access all or parts of our website.

    • Analytical or performance cookies. These allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

    • Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

    • Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests.

    You can find more information about the individual cookies we use and the purposes for which we use them in the table below:

    Functional and strictly necessary cookies

    Cookie Title

    Cookie Name

    Purpose and duration

    _acloggedin

    • Supports login by acuity scheduling client if the user has an account

    • Cookie

    • 1 January 2025

    clientacloggedin

    • Supports login by acuity scheduling client if the user has an account

    • Cookie

    • 1 January 2025

    ddcookie_test

    • Tests if cookies are supported

    • Cookie

    • Expires Instantly

    dds

    • Tracks browser errors

    • Cookie

    • Four hours

    ddsite_test

    • Tests if cookies are supported

    • Cookie

    • Expires instantly

    _grecaptcha

    • Helps reduce spam in Acuity Scheduling

    • Local storage

    • No expiry

    _ssid

    • Remembers devices for anti-fraud purposes

    • Cookie

    • Four years

    CART

    • Shows when a visitor adds a product to their cart

    • Cookie

    • Two weeks

    CHECKOUT_WEBSITE

    Client_username

    • Remembers a logged in Acuity Scheduling client's username between visits

    • Cookie

    • One year

    clientUser

    • Stores the Acuity Scheduling client's username, OAuth2 Access Token, and OAuth2 Refresh Token. This cookie is required for functionality of logged-in clients

    • Cookie

    • 30 days

    Commerce-checkout-state

    • Stores state of checkout while the visitor is completing their order in PayPal

    • sessionstorage

    • Session

    Crumb

    hasCart

    • Tells Squarespace that the visitor has a cart

    • Cookie

    • Two weeks

    Locked

    • Prevents the password-protected screen from displaying if a visitor enters the correct site-wide password.

    • Cookie

    • Session

    orderStatusSessionToken

    • Authenticates a visitor who logs into an order status page.

    • Cookie

    • One year

    PHPSESSID

    • Securely authenticates a visitor during their checkout in Acuity Scheduling

    • Cookie

    • One month

    RecentRedirect

    • Prevents redirect loops if a site has custom URL redirects. Redirect loops are bad for SEO.

    • Cookie

    • 30 minutes

    Remember_client

    • Remembers Acuity Scheduling client’s login details if they have an account

    • Cookie

    • 365 days

    siteUserCrumb

    SiteUserInfo

    SiteUserSecureAuthToken

    • Authenticates a visitor who logs into a customer account

    • Cookie

    • Three years

    squarespace-accouncement-bar

    • Prevents the announcement bar from displaying if a visitor dismisses it

    • Local storage

    • Persistent

    Squarespace-likes

    • Shows when you've already "liked" a blog post

    • Local storage

    • Persistent

    Squarespace-popup-overlay

    • Prevents the promotional pop-up from displaying if a visitor dismisses it

    • Local storage

    • Persistent

    Squarespace-video-player-options

    ss_cookieAllowed

    • Remembers if a visitor agreed to placing analytics cookies on their browser if a site is restricting the placement of cookies

    • Cookie

    • 30 days

    ss_sd

    Test

    • Investigates if the browser supports cookies and prevents errors

    • Cookie

    • Session

    TZ

    • Enables a Acuity Scheduling client’s appointments to display correctly based on their time zone preferences.

    • Local storage

    • Persistent

    Analytical or performance cookies   

    Cookie Title

    Cookie Name

    Purpose and duration

    ss_cid

    • Identifies unique visitors and tracks a visitor’s session on site

    • 2 years

    ss_cpvisit

    • Identifies unique visitors and tracks a visitor’s session on site

    • 2 years

    ss_cvisit

    • Identifies unique visitors and tracks a visitor’s session on site

    • 30 minutes

    ss_cve

    • Identifies unique visitors and tracks a visitor’s session on site

    • 2 years

    ss_cut

    • Identifies unique visitors and tracks a visitor’s session on site

    • 30 minutes

    We do not share the information collected by the cookies with any third parties.

    You can choose which analytical, functionality and targeting cookies we can set by clicking on the button(s):

    Strictly necessary cookies    ALWAYS ACTIVE

    Analytical or performance cookies    OFF

    Functionality cookies    OFF

    Targeting cookies    OFF

    You can also choose to "Reject All" cookies in the cookie banner.

    However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our website.

    If you have any questions or concerns about our use of cookies, please send us an email at onformmovement@gmail.com.